Shipping policy

Free tracked shipping

We offer free standard shipping on all orders, with no minimum order value.

Processing and shipping

Orders usually ship within 1–2 business days. Delivery usually takes another 5–7 business days after your package has shipped. Business days are Monday to Friday, excluding public holidays. These times are estimates.

Track your package

You’ll receive an email with a tracking number and tracking link when your order ships. It may take a little while before the carrier registers the first update.

Delays or wrong address

Contact us at handrokundservice@proton.me if your package is delayed, the tracking stops updating or the shipping address needs to be corrected. Please include your order number. We’ll look into it and help you from there.

Damaged or missing item

Get in touch if your item is damaged or something is missing. Photos of the item and the packaging can help us handle your case. This does not limit your legal rights.