Shipping policy

Free tracked delivery

We offer free standard delivery on all orders, with no minimum order value.

Processing and delivery

Orders are normally dispatched within 1–2 working days. Delivery usually takes a further 5–7 working days after dispatch. Working days are Monday to Friday, excluding public holidays. These times are estimates.

Track your parcel

You’ll receive an email with a tracking number and tracking link when your order is dispatched. It may take a little while before the carrier registers the first update.

Delays or wrong address

Contact us at handrokundservice@proton.me if your parcel is delayed, the tracking stops updating or the delivery address needs correcting. Please include your order number. We’ll look into it and help you from there.

Damaged or missing item

Get in touch if your item is damaged or something is missing. Photos of the item and the packaging can help us deal with your case. This does not affect your statutory rights.