Terms of service
Terms of purchase for HandRo
These terms apply when you buy goods from handro.shop. Contact us at handrokundservice@proton.me if you have any questions about an order.
Orders and prices
Before you complete your purchase, you can see the items, sizes and colors you have chosen, as well as the total amount. Prices are shown in the currency displayed in the shop and at checkout. Any charges collected at checkout, and shipping costs, are shown before payment. After you place your order, you’ll receive an order confirmation by email. Please check the details and contact us if anything is wrong.
Payment
You can pay with the payment methods available at checkout. The terms of your chosen payment provider apply to the payment solution. We do not receive full card details.
Bundle offers and gifts
The contents and price of each offer are shown on the product page and at checkout. When an offer includes free gifts, you are not charged for them. If you return the whole bundle, please send the gifts back together with the products. See our returns and refund policy.
Shipping and delivery
We offer free tracked standard shipping on all orders. Orders usually ship within 1–2 business days. Delivery usually takes another 5–7 business days after shipment. These are estimates, not guaranteed dates. You’ll receive tracking information by email. Read more in our shipping policy.
Changes and cancellations
Contact customer service as soon as possible if you want to correct any details or cancel. If the item has already shipped, we’ll help you with the return. These terms do not limit any legal right you have to cancel.
60-day money-back guarantee
You can try the thumb supports for 60 days from the day you receive your order. If they’re not right for you, contact us within that period. The customer pays the return shipping when canceling a purchase under a statutory right to cancel and when returning items under the 60-day guarantee. The guarantee is in addition to your right to cancel and your rights regarding defective goods. The full procedure is set out in our returns and refund policy.
Right to cancel, defective goods and delays
Depending on where you live, you may have a right to cancel an online purchase, normally within 14 days of receiving it. If so, let us know within that period and return the item within 14 days of telling us. We refund you within 14 days of your notice; we may wait until we have received the item or proof that you have sent it back. If an item is defective or delayed, you have the rights given to you by the consumer law that applies to your purchase. Contact us if something is wrong.
Privacy
Read how we handle personal data in our privacy policy.
Disputes
Please contact us first so that we can try to find a solution together. If the matter is not resolved, you can contact the consumer advice service or consumer protection authority in your country for guidance. These terms do not limit your mandatory rights as a consumer.
Seller and governing law
Seller: EKH Intelligence AB (Swedish limited liability company, aktiebolag), Båberg 321, 462 93 Vänersborg, Sweden, email: handrokundservice@proton.me. These terms are governed by Swedish law. This does not affect the mandatory consumer protection rules of the country where the customer lives.